Have a Nice Day, Assholes

My mom is the manager of a gas station in a small Nova Scotian community. One day she was talking to me about one of her employees. He was polite, and kind and a generally productive worker. But there was one thing that he just couldn’t seem to do. He couldn’t say,...

Loyalty Departments Are Garbage

Recently I was delivering a couple of master classes at the Starting Point Entrepreneurship Conference at Saint Mary’s University. I taught two classes, one on meetings and one on team development and at one point during my second class, one of the participants piped...